Support

How can we help?

Answers to the most common questions are below. Can't find what you need? Get in touch — a real person reads every message.

Frequently asked questions

Getting started

How does Translatable actually work?

You speak English into the app — about your day, your plans, anything. Translatable transcribes your speech on-device, finds the words and phrases you use most, translates them into your target language, and turns them into flashcards (verbs arrive with full conjugation tables). You then study them through five modes: Study, Test, Fill-in-the-blank, Match, and Speak.

I don't know what to talk about. What are interviews?

Tap “Interview me” on the Record screen and Translatable asks you friendly questions one at a time — about your morning routine, your hometown, your favourite food. Your spoken answers become study material, just like a normal recording. Your first interview is free; Premium unlocks all 50.

Which languages can I learn?

Spanish, French, German, Italian, Russian, and Japanese — all learned from your English speech. Starting Japanese? A guided kana starter deck teaches you hiragana and katakana, with romaji shown until you no longer need it. More languages are on the way.

Why does the app need microphone and speech-recognition permission?

Recording your speech is the heart of the app — it's where your flashcards come from. Speech is transcribed on your device; we don't receive your audio. If you declined the permission and want to enable it later, go to your phone's Settings ▸ Translatable.

Cards & studying

How many cards can I generate for free?

The free plan includes a pool of 20 new cards per day, split between the cards released to you automatically and the ones you generate yourself. You can watch a short ad for a bonus batch (up to three times a day), or go Premium for unlimited generation. Studying — all five modes, streaks, and XP — is always free, with no daily limit.

I got a “Translation unavailable” message. What do I do?

Card generation needs an internet connection to reach our translation service. Check that you're online and try again in a moment. Your recordings and existing cards are safe on your device either way — nothing is lost. If the problem persists, contact us and we'll look into it.

A translation looks wrong. Can I fix it?

Yes — you can report or correct a translation from the card itself, and your correction applies immediately on your device. Corrections you submit also help us improve the shared dictionary for everyone.

Do my cards sync between devices?

Yes. Sign in with Google, Apple, or an email link, and your cards, XP, and streaks follow you between iPhone and Android.

Premium & billing

What's included in Premium?

Unlimited card generation (no daily cap), all 50 guided interviews, every language at once, the full Insights dashboard, up to 40 auto-released cards a day, and no ads. Premium is available as a monthly or yearly subscription — the yearly plan includes a 7-day free trial — or as a one-time lifetime purchase.

How do I cancel my subscription?

Subscriptions are managed by the store you purchased on, so cancelling takes under a minute and never requires contacting us:

iPhone: Settings ▸ your name ▸ Subscriptions ▸ Translatable ▸ Cancel.
Android: Play Store ▸ profile icon ▸ Payments & subscriptions ▸ Subscriptions ▸ Translatable ▸ Cancel.

You keep Premium until the end of the period you've paid for.

I bought Premium but it isn't showing. How do I restore it?

Open the app and go to Settings ▸ Translatable Premium ▸ Restore Purchases. Make sure you're signed in to the same Apple ID or Google account you purchased with. Still stuck? Contact us with the email on your store account and we'll sort it out.

I have a promo code. Where do I enter it?

In the app, go to Settings ▸ Redeem a Code, type it in, and your Premium access unlocks instantly.

Account & privacy

What happens to my recordings?

Your speech is transcribed on your device, and the transcripts stay there, stored encrypted. When cards are generated, only the individual words and phrases being translated are sent to our translation service — never your audio. See the full privacy policy for the complete picture.

How do I delete my account and data?

In the app, go to Settings ▸ Account & Sync and choose Delete Account. This removes your synced data from our servers. Anything stored only on your device is removed when you delete the app.

Contact

Still need a hand?

Email us and we'll get back to you as soon as we can — usually within a couple of days. Translatable is built by a small team, so you're writing to the people who actually make the app.

Email support

When reporting a problem, it helps to include your device model and what you were doing when it happened.